Sorry, we can't show you any personalised deals at the moment.....

[gg30340]

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@Les-Gibson wrote:

I notice how the admins are staying out of this one, I guess that means that my assumption (message 4) is the correct one.

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So it couldn't possibly be that apart from skeleton cover the moderators are on holiday until the New Year due to the festive holidays!

Have you tried calling Customer Services to see if there is a problem with your account because it does not appear to be a general problem as I have access to my offers.

[Colin_London]

@gg30340  Do you full fibre available in your area whilst you are still on VDSL?
Or do you already have full fibre?

in my case there was no problem with my account - I was able to order full fibre, just only by calling 150.

[gg30340]

I am on VDSL. There is no full fibre at present.

[Colin_London]

@gg30340 This is the point of the thread.  You are not  in the same position as those posting. There is clearly no problem for people who have VDSL only available - they get personalised offers as they always did.

But it appears that as soon as ultrafast becomes available to a customer the online personalised offers get withdrawn and they have to phone 150 to get upgraded.

[c64z86]

I'm on full fibre and my deals load just fine. I don't know why it's working for some and not others, very strange. 😕

[gg30340]

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@Colin_London wrote:

@gg30340 This is the point of the thread.  You are not  in the same position as those posting. There is clearly no problem for people who have VDSL only available - they get personalised offers as they always did.

But it appears that as soon as ultrafast becomes available to a customer the online personalised offers get withdrawn and they have to phone 150 to get upgraded.

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It would appear going by what @c64z86  who is on full fibre has posted that is not the case.

[Colin_London]

He is already on full fibre.

So it looks like after you have got it the deals will return.

It is just the transition from VDSL to Full Fibre that appears to require the phone call guidance. Possibly because of the complexities of getting the installation organised.