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Suzieg68
Beginner

on ‎01-09-2026 18h32

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Message 1 of 3

Switch from BT to EE

Hi quick question. I've just called BT (or so I thought!) to renew my contract. I've got Broadband and TV package with BT. When I got a call back it was from an EE "Guide" and I've just renewed with EE. I just wanted to see if others have done the same recently and is the new norm and BT does not provide the services anymore? It's a good deal and I'm probably overthinking it but wanted to get others opinions. Thanks.

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imjolly
Distinguished Sage
Distinguished Sage

‎01-09-2026 18h45 - edited ‎01-09-2026 18h46

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Message 2 of 3

Re: Switch from BT to EE

You can renew with BT and not necessary to move to EE  sounds like CS rep wanted to move you to EE so they can collect bonus. Did you get a good deal?



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Suzieg68
Beginner

on ‎01-09-2026 18h50

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Message 3 of 3

Re: Switch from BT to EE

Hi yes, the deal was good but whenever I mentioned BT he just glossed over the subject, to be honest it all felt a bit pressured but at the end of the day the deal was good and it looks like they are one and the same with what I need. Just a bit frustrating that he was no help with being able to access my BT account which is what I would have used to upgrade!

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