I was out of contractor with BT Asked to switch to EE. Was advised to stay with BT I was quoted a price and sent ny new contractor and equipment.
The problem started when I enquired about digital voice. The advisor said he could give me a better deal with EE. I went ahead and received a new contract and another hub.
To get to the point. I've received 3 emails telling me my order has been cancelled and a new one generated. Another hub arrives!
It's installed I get another email saying my order has been cancelled! I speak to an agent who said he'll fix everything... Said he'd call me in 2 days...yes he did. Confirmed no other orders were opened in my name and could go ahead with a new order....another hub would arrive! That's now 3 that I have to send back
However, after an hour and 9 minutes sorting this out today, after receiving my new contract with BT, not EE I was feeling confident everything was good..
I then get a text saying my order has been cancelled yet again.
I phoned BT and im told a message to Openreach has been sent to them asking for an explanation that might take 2 days to explain.
I'm exhausted taking the time and having to explain each time to another advisor.
For something that should have been straightforward has turned out to be a nightmare!
If a manager or supervisor is reading this please get in touch because it's impossible to get one to speak to.
