Switching to another provider

[spottydog10]

Our BT contract Fibre 2 ends on 10th April.
I looked at the upgrade offer which says £31.04 for 24 months but underneath that is written from 31st March 2026 £34.04.  I tried to call BT today to clarify and got an answerphone, which has made me look for alternatives.

I have decided to move to a new provider and my question is: When do I order the new package from the other provider? I don't want to leave it too late and risk an interruption in service but also don't want to leave too early and pay an exit fee to BT.

Any advice please? Thanks, Mike

[iniltous · Accepted solution]

You do realise that almost every provider has annual increases built in , so whoever you switch to will put the price up during your time with them .

What exactly did you want clarification on ? , seems pretty clear the price is £ 31.04 until March next year ( 2026 ) and then goes up by £3 a month 

The chances of getting switched totter new provider on the exact anniversary date of starting your BT deal is slim , but a day or two out of contract price or a day or two of early termination charges won’t be much .

If you want to switch around 10th April , you need  to sign up with someone else around 14 days before that date 

[chrisjp]

£31.04 per month going to £34.04/month is a pretty good price - a lot of FTTC customers are paying £50+/month having been "upgraded" to Halo deals.
Not sure you'll do much better with another provider. You may save up to 10/month, but is it worth that for the hassle and possible interuption of service?

[spottydog10]

£31.04 for 24 months brings us to March 2027 but the price rise is from 2026?
Maybe I don't understand the corporate jargon.

The other provider has a guaranteed 12 months no price rise.

Thanks for the info on exiting, Mike

[Crimliar]

But on a 24-month contract, you can switch again in April 2027!

[garybs29]

So the other ptovider guarantees no price rises until March 2026 same as the BT renewal. I nonestly don't understand what you mean by the corporate jargon swipe either it's very clear

[iniltous]

If you join BT in March 2025 the price increase is in 12  months (March  2026 ) that’s the same as the new provider offering no increase for 12 months , you don’t say if the new provider is a 12 or 24 months minimum term , if it’s a 12 month term , that’s obviously more flexible in that you should be able to leave penalty free on 12 month instead of 24 with BT .

I don’t see  what the problem is, certainly no advantage with the new ISP you are considering as far as the length of time before the price increase, what ISP is the one you are considering and what us the minimum term ? , not many have no increases for the entire minimum term , so who is it you are potentially moving to ?

[spottydog10]

This is the deal from BeFibre.
The reviews seem pretty decent but you cant tell until you get the service.
BeFibre 500Mbps £26 a month no increase in 18 months

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[imjolly]

Please delete befibre advert as not permitted on forum or mods will

[spottydog10]

Sorry, I've deleted the picture.