My mum has moved into a care home with Dementia/Alzheimers. She signed up for a very expensive package which has been going for a while and she doesn't use it, doesn't know how to use it.
There appears to be no way to contact BT via email or help chat which in itself speaks volumes, I thought that was illegal these days. Also I can't seem to register her BT account number with the website to set up her account and manage it. I add it but it never appears. For products that can be signed up for with a click or two it is extremely difficult to shut these things down or ask for refunds for products she should never have ordered. Anyway that's a moot point at the moment.
At the moment she's paying £80 a month or near enough and I need to get the whole package stopped as there is now no one living at that address. I have the LPA but need a bit of help. I'm loathed to phone the main number as I just can't bear sitting in a queue going round in circles for hours as I'm already extremely stressed having to empty her house and get it ready for sale on my own so time is valuable.
Can anyone point me in the right direction of someone that can help please?
Many thanks
