This is long winded but we need help very urgently. This is the email text that I sent to customer services and as of today I have still no reply.28/11/4
As a Funeral Directors we need our phone line for our customers to be able to contact us in their time of need. Our analogue line went down on Thursday 21st November. And was duly reported with the fault procedure only to be told that the number -----------
Was not associated with our business account GP0........ Further calls and with much persistence (almost two hours) eventually someone agreed to look into the problem and informed us that the service would be back up and running within 24hrs.
Its now 14. 05 on 24th November as I write this email and still no phone line.
As a Funeral Director this is clearly having an impact on our business and that of any family that may be in need of our services at this time and is NOT acceptable in any way. Some sort of compensation for our potential loses will need to be arranged.
As BT are removing all Analogue services in 2025 we decided to move to your cloud based system. All requested equipment was delivered and the Router installed ready for the switch over. This was October 14th 2024. I keep getting calls from an Indian chap Shbram trying to keep me updated but to be completely honest he is very hard to understand. But needless to say he keeps telling me that there are problems and BT are trying to sort it. Its now 24th of November and still no cloud based service. After further contact they are now saying the the [porting will take place on December 9th
I am guessing that someone somewhere has tried to switch us over and FAILED but has left us in the unacceptable position and probably the reason why suddenly there is no number associated with the account together with no working phone.
Why is there a problem. Other residents in my local vicinity have been switched without any hitches. It has also been suggested that we may lose the number. Again I emphasis we are an established Funeral Directors business and CAN NOT under any circumstances change our telephone number.
I have also checked my latest bill. I agreed two extra handsets to be delivered and I am in receipt of them. However, this does not equate to a bill of £755.86 when our agreed payment is around the £140 mark even with the added handsets.
It's now 28th November and we still have no working phone. Also no reply from customer services email.
This is clearly very distressing as this is effecting our business from all angles.
I am anticipating taking BT to the small claims court to get some sort of compensation. I know BT only pay a max of 12 days without service.
Can anyone help.
