Compensation for Engineer's cancelled visit

[Roboman]

A BT engineer's visit was scheduled for 08.00 to 10.00 on the 17/10/24.  At 09.46 that day, I received a message that this visit had been cancelled.  I rescheduled for the following day.    I understand I am due £30.49 compensation as this original visit was cancelled with less than 24 hours notice.     Please advice how to claim this.

[zulu17]

Should be automatic

https://www.bt.com/help/account-and-billing/automatic-compensation

[Keith_Beddoe]

Its automatically credited to your bill within 30 days, usually on the next billing cycle after.

https://www.bt.com/help/account-and-billing/automatic-compensation

[Roboman]

Thanks for your reply.   However, I have had two bills since this cancelled appointment on the 17 October and there has been no compensation credited.

[Keith_Beddoe]

All you can do is to call BT customer services and ask them why.