OK, I have no idea where to put this post, so I shall place it in the location as my previous one.
We placed an order for BT Broadband on 14th March. We were told that our installation date was booked for 1st March. There were no "ands, ifs or buts" and no mention at any time that date is subject to change, so we believed 1st March was our guaranteed install date. So we proceeded to cancel our contract with our then current ISP, who have recently cut our internet 1 month after cancellation.
Due to this, we are now using BTs 4G Mini Hub thing for basic browsing, but I cannot upload my videos to YouTube (so I can't do my job and earn money) and we cannot entertain ourselves with Netflix, Disney+ etc as the 4G Mini Hub doesn't seem up to the job.
We had an engineer come out on 5th March. After this happened, our NEW installation date was increased to 24th March! This was unacceptable, so I raised a complaint that took BT 10-14 days to review. They did try to call us, but my father was unable to take the call as he was working. He's trying to call them back today.
However, out of the blue and seemingly at random, our installation date has been pushed back AGAIN. This time to 28th March!! WHY? Because I complained?? They seem to be OK with leaving us with basic internet for nearly a month? Why did they change the date to even further in the future??
I have to say, from a new customers point-of-view, this is terrible service and a terrible experience. This is our first change to a new ISP in nearly 2 decades, our FIRST change over, and it's a bad experience.
Anyone from BT care to shed light as to why our installation date has been moved forward without reason? Or IS there a reason? Thanks.
