Top cashback reward card

[Babyblue24]

Hi im hoping someone can help.  I did my order through topcashback but when I log onto my bt account its saying I don't have an reward card offers.

I've been in touch with various departments only to be passed back to each other and no one can help. 

Can someone please advise who I need to contact please regarding my reward card.  My product has been live for over 3 months now.

Thanks for your help 

[JohnC2]

Hi @Babyblue24, welcome to the forum and thanks for posting. 

I just want to clarify what you are seeking first so you get the right advice.
Are you querying why you haven't received the cash back from Topcashback?
Or when you were redirected to the BT website there was there an offer of a reward from BT on top of the cashback?

cheers

John
 

[Babyblue24]

Hi.

Thank you for your reply.

The top cashback has tracked which is all good.

When I took out the broadband with BT tere was a 100 pounds reward card on top.  I have attached a screen shot of the attached offer which was through topcash back.

Hope this makes sense.

Thanks for your help.

 

[JohnC2]

Hi @Babyblue24, thanks posting that info. Did you get your cashback ok?

Cheers

John

[Babyblue24]

Yes that's still showing as pending just got to wait for the timescale.  Its just the 100 reward card.  When I log into my bt account its not showing as there is one.

Many thanks

Sarah 

[JohnC2]

HI @Babyblue24, thank you for clearing that up for me.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you claim the reward.

Cheers

John

[Babyblue24]

Thank you for your help 🙂

[PaddyB · Accepted solution]

Hi @Babyblue24,

Thank you for sending in your details and for speaking to me last week. The promotions team have got back to me. They've confirmed that they've issued the Reward Card. You should receive this by email in the next few day. I've drop you a PM as well. If you need anything else, please feel free to drop me a message.

Thanks,

Paddy