Re the moving … I was just told that my existing and expiring BT broadband contract could not be renewed, I was on Fibre Broadband,Phone and Halo… so I discussed this with a nice operative. She assured me that the new fibre contracts were with EE, but that I would still keep my email addresses, my BT Cloud ( she had never been informed this was closing down) and my BT Web protect. She even suggested I couldcontinueto use the BT App. My phone line had to be made into a digital one. So on this basis, I went for it and got the EE 500. BUT I am now concerned that BT Cloud is closing down and, more importantly for me, I can find nowhere that my BT webProtect would be guaranteed, and I cannot seem to access this for my new laptop. The only bit I can find in in the EE app on this is an offer to sell me Norton antivirus for two computers for £2 a month…. That was never mentioned. Can anyone help with these? I hope I have not been misled just to get on the EE books. I have been previously given the BT Protect on five computers for years now. My advice is that you record all conversations you have with BT operatives, to use as evidence against them. What they say to you MUST surely be regarded as a contractual responsibility? Can a moderator advise me what to do?
