Try move to EE

[UkzVortex]

I am trying to move EE and keep my BT  landline number but keep getting this message can anyone from BT OR EE help me 

[Weerab1983]

The process could have started migrating BT customers to EE as per the well publicised move to EE for residential customers.

This is a customer to customer community forum but perhaps a mod could clarify. BT don't like to give out business planning confirmation until something is done. 

[UkzVortex]

Yes I know about that but I am out contract want to move to New EE Today with my old Bt  number saying same 

[Weerab1983]

Try phoning EE and see what they say.

It may be that you have been unlucky with the timing 

[UkzVortex]

I have phoned them and they say can keep BT landline number what Voip and this will move it over then in order to email the generated new one and when I spoke to EE they said number is still with BT as they have not but port order in at start of order 

[Weerab1983]

I would ask BT to investigate then. Have you tried phoning them?

[UkzVortex]

Yes all they tell me do is cancel order replace it again get mess up Each time 

[imjolly]

@UkzVortex 

can I ask why you are trying to move from BT to EE when deals should be the same.

Have you been moved to digital voice yet?

[UkzVortex]

I have a faulty Bt smart hub 2 but BT cant fix and yes i all ready have digital Voice I and i want to keep my digital voice number from BT 

[imjolly]

if you have a faulty SH2 then I don't understand why BT will not just replace it.

I see other posts on EE forum of others trying to move to EE from BT but can't transfer their digital voice phone number