Trying to renew contract- BT are a disgrace

[gg30340]

---

@oldrunner wrote:
Why does your complaint procedure not have an online option?
It's phone or write in?

---

This is a BT residential customer to customer forum. Your post does not go to BT. The only BT staff are the forum moderators who do not necessarily read all the posts.

[zulu17]

@oldrunner  Hi

BT  complaints code is

https://www.bt.com/bt-plc/assets/documents/about-bt/policy-and-regulation/our-governance-and-strateg...

That provides the various ways to make a complaint.

Other options are specified in the code but they may not be a fast or as responsive as the options that BT tend to encourage you to use.

[oldrunner]

I got that but response was to the moderator comment 

[Kodikid]

Sorry just don't get it. If you're unhappy vote with your feet. Most isp's if not all use openreach exactly like BT do. 

Why do people still think loyalty counts?

[gspearson]

Not quite.  My neighbours have CityFibre (not sure which provider) and others have Virgin.  OR has no plans to lay fibre.  So when I venture to leave BT in 11 months, at end of contract, it will be to Zen on CF. It is a street of large Victorian houses, and putting in fibre would be doddle.  Every other street has it, but now CF is here and efficient....

[Paul608085]

@gspearsonwrote:

"So when I venture to leave BT in 11 months, at end of contract, it will be to Zen on CF"

Good choice - that's where I am now!

.

[gspearson]

When my neighbours had their CityFibre installed , across a garden and through a stone wall of the house about 50cm thick, I was able to get the installers to give an idea of how they would route mine.  We agreed it would go through a cast iron vent into the 2m void under the house and come up in a room at the back.  I offered to do the underfloor crawl but they said they would be happy to do it.  Perhaps I'm gullible, but I think they were genuine.  11 months to go!