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craig255
Aspiring Contributor

on ‎23-05-2023 15h29

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Message 1 of 2

Two accounts and unable to claim reward card

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I've just come back to BT after 8+ years and having trouble logging into my account and claiming my reward card. I'm asked to select which account when claiming my reward card but I can only select the old account. Once I'm logged in I can select my new account but end up with a blank page. I'm also not able to switch account to view my products.

@PaddyB  @JohnC2 I have seen in an old post that you helped get the account removed, could you do the same for me please?

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NeilO
Moderator
Moderator

on ‎23-05-2023 16h00

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Message 2 of 2

Re: Two accounts and unable to claim reward card

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@craig255 I'm sorry to see you're experiencing problems with your MyBT account which is preventing you from claiming your reward card. I'll send you a private message to contact the moderation team and we'll be able to help you get this sorted.

Neil

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