Two months and six visits

[Paulsw19]

• You really couldn't make this up, I live in SW London with a telegraph pole less than two metres from my property. I applied for broadband several months ago and was supposed to be connected in early January, today the sixth engineer turned up and couldn't connect, this issue has been the subject of a complaint for two months now and referred to ofcom . Still nobody takes responsibility, nobody calls back at promised, I spend hours waiting on the phone. My heating , entertainment and solar panels are all internet enabled.I also cannot work for the days that I wait in for someone to turn up and go away again, as the hub provided doesn't offer enough bandwidth. Help someone please. Next stop the guardian and Sunday times

[imjolly]

are you a BT broadband customer?  if so can you enter your phone number and post results please

https://www.broadbandchecker.btwholesale.com/#/ADSL

do you have a landline?  does it have a dial tone?

[RobbieMac]

Hi @Paulsw19

Welcome to the BT Community and thank you for posting.

I am sorry for the delay connecting your services.  I see you have mentioned that this has been going on for several months now and I am really disappointed it has taken this long and you're still not up and running.

What's the reason you've been given that's caused the hold up?  As this has been going on for so long, we will pick up from here to understand what is happening and stay with you until you're connected.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie