Hi @BRusk
Thanks for your posts and welcome back!
I am sorry for the problems you're having signing up for Home Essentials. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
Thanks,
Robbie
Hi @BRusk, thanks for your PM last night to confirm that you've now managed to get moved over to Home Essentials.
You contacted the DWP and they had to correct your details and once this was done your order was able to be placed.
Cheers
John
