Unable to activate the free 12 month Xbox gamepass ultimate ?!

[MarqMac]

I'm constantly getting an error when trying to setup gamepass..

I've found the correct page on my account and have gone through the 'terms and condition' page etc and then it takes me to a page saying the system is down for maintenance?!

 Can one of the mods please have a look at my account and let me know the how i can activate this offer, Thanks

-MarqMac

[Leanne_T]

Hi @MarqMac 

Thanks for coming to the community and making us aware you have been unable to activate the Xbox Game Pass. 

We have no account access on the community to check your account and see why this is not activating for you. 

Please call us on the number displayed, when trying to activate the Game Pass and the team will be happy to help. 

Leanne. 

[MarqMac]

I rang the number yesterday and they said they couldn't do anything and I'd have to contact the Xbox team at Microsoft!!

I just need the BT offer activated as the email for Gamepass didn't get sent when my network was installed. Can you arrange for the offer email to be sent out again?

Thanks.

[Leanne_T · Accepted solution]

Hi @MarqMac 

Thanks for the quick reply. 

Sorry we have no access to the email to send this to you.

Please give the number another call when you get the chance, the team should have all the details needed to help you get set up. 

Leanne. 

[MarqMac]

Ok, I tried again and got through to someone who knew how to fix this, hopefully I'll get an email soon with the activation code.

Thanks for your help.

[Leanne_T]

Great, thanks so much for letting me know @MarqMac 

Have a lovely day. 

Leanne.