Unable to complain to BT about incomplete fibre broadband and phone

[Yxull3]

Further to my message a moment ago, I'm anxious too to contact the apparently even more elusive Open Reach. It should by now have installed its own power-supply cabling to the hub to replace my own
cable (working perfectly, of course.) If I had not had that cable and adapter on hand to lend, what would Open Reach have done?

[imjolly]

Is your hub connected to a white box like this and if so are lights green like this

[Yxull3]

Hello,
I've repeatedly scoured the website but every time I've been directed to the 0330 1234 150 phone line. I have not been able find any other way of lodging a complaint. The link you provide takes me back to where I've been a dozen times before, unfortunately. If you know another way, I would be most appreciative.

[Yxull3]

Thank you, Mr Beddoe.
I appreciate what you say. I'm still very unfamiliar with this "Community".
I was, however, under the (false?) impression that BT moderators monitored this discussion group and would take note and act. Perhaps tomorrow? Or perhaps I'll have to visit some BT premises in person!

[imjolly]

@Yxull3 

It is the customer responsibility (ie you) to ensure there is power available to enable openreach to connect the ONT and the HUB.  Openreach will not be back with power cabling

[Yxull3]

Thanks for your reply. Perhaps sending a photo will be necessary, although I'm so unfamiliar with this discussion group, I would not know how to do so.
However, to be perfectly clear, the Open Reach engineer told me she had finished the installation and the later email from BT that "everything had been done at their end" and that the system was ready to go, confirmed this. There are times when you have to trust the professionals.

[imjolly]

@Yxull3 

I have already posted photo to help you so can you confirm openreach installed something like this and your hub is connected by cable

[rbz5416]

Let's start at the beginning. Is the Internet working?

[licquorice]

Next, has your Digital Voice service been activated.

Go to the hub manager (put 192.168.1.254 in your browser address bar)

Does it show your phone number or does it say 'Not Configured'

[licquorice]

It's not clear if you have full fibre FTTP or simply FTTC

Do you have an Openreach ONT like the picture posted by @imjolly