Unable to redeem reward card

[Blanksy77]

Seems like a common problem, I am trying to redeem my reward card for starting a new broadband service but am presented with a blank screen/strip when selecting the correct account.

Seems to be an issue with people who have an old/existing account by other posts on here.

Any help much appreciated.

[RobbieMac]

Hi @Blanksy77

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having claiming for your reward card.  Give our guides in the helpdesk a call on 0330 1234 150 who'll be more than happy to help you out 🙂

Thanks,

Robbie