Hey all, former BT customer, recently moved back to BT as they had a great offer to return.
Problem is, I'm unable to set up a BT ID with my email to access my account online/on the app, it was the email I used when a previous customer, can't log in, can't attach my new account to it.
edit: have tried password recovery and when I go through the process of changing the password, it still doesn't let me log back in
Have tried to create a new BT ID with a different email and attach my new account number to it and it gives me a message saying there was a technical issue and it doesnt go through
So right now I can't log in, can't access My BT online or the app and was wondering if anyone had a suggestion as to what I could do to get it sorted so I can keep on top of bills and useage.
Have you still been using your "old" BT email address on a regular basis. If it has not been used with in 150 days it will have been deleted.