Unablento claim rewards card

[tjp2022]

Hello,

I have tried to access my rewards through the link https://home.bt.com/login/myrewards However, as I have 2 accounts showing, one of them is an old account that has been deactivated, I am switched back to the old account with no products or services active, and the new account does not show anything.

Is there an alternative way to claim my rewards card without getting switched to the old account? 

[NeilO · Accepted solution]

Hi @tjp2022 welcome to the community, I'm sorry to see you're having difficulty claiming your reward card. I'll send you a private message so you can get in touch with the moderators and we'll be happy to help.

Thanks

Neil