Unauthorised monthly charges

[PaulaMO]

Hello,

I have recently found that despite not having a BT account or having ever purchased a BT service, I have had monthly payments taken from my bank account by BT:

BT CONSUMER RECURRING LONDON GB

This has been happening since Jan.2022.

Which number or email can I use to raise and solve this issue?

Thank you

[licquorice]

You have only just noticed after three and a half years!!!

0330 1234 150

[Kimberlin]

You beat me to it! How does that even work? Paying for something for over 3 years and just not noticing? I know I'd notice something like that.

[allanraymond]

@PaulaMO 

Please check out No BT account but BT have still taken money from m... - BT Community

As someone else mentioned it is only now that you noticed the monthly charge.

[gg30340 · Accepted solution]

Did you at any time try a "free for a month" service such as BT sports or some other type of service. If you did the onus is on you to cancel after the trial period.

You have not said how much the charge was for so it is not possible to hazard a guess as to which service you have been paying for or how it has come about.

You will need to contact BT Billing 0330.1234.150 to establish what the service is.

[zulu17]

Hi @PaulaMO 

Did you have any other Bt consumer brand  products    eg EE or Plusnet around that time.?

[garybs29]

The fact that says recurring is pointing towards a sports sub imo

[Manatarms84]

This sounds like a possible TNT sports pass, although without the amount it is hard to say for certain.  Deffo best calling customer care and have them look into it.

[formercustomer001]

Not the customer's fault.  This is a predatory company.  They are usually smallish amounts that mount up.  The issue is the  company thieving from former customers,  using the fact they keep  your financial details on file.  This in itself surely is a breach of GDPR. Companies have to ask if you still want to be kept  on a mailing list/ have your details stored.  Let alone  financial details!  They then use this to take money  without your consent or knowledge. 

[Kodikid]

Er no...if you sign up for a service it's up to you to cancel if you no longer want it.

Infantile approach to personal finance is not a good look or a credible excuse.