@formercustomer001 If a customer takes out a subscription for a service and then fails to cancel it when they no longer use it, or, they somehow have such financial ineptitude that they ‘forget’ they’ve never cancelled it because they simply never check their statements, then surely that’s entirely the customer’s fault?
For example, just a month ago, I took out a one month trial subscription with the most well known software company in the world. A couple of days ago, I decided that I didn’t want to proceed with paying £8.99 a month, so I cancelled the trial. The onus is completely on me. It isn’t the company involved fault if I don’t cancel the subscription.
I’m still amazed how many people take out TV passes for various channels and then completely forget about them for in some cases, years! Then, lo and behold! they somehow ‘discover’ they’ve been chucking money down the toilet every month because they can’t keep a handle on their own finances. Then all of a sudden, it’s not their fault. It beggars belief.
