Unbilled Usage

[HELMSLEY01439]

Good Evening 

When I log onto the MyBT app or the BT.com website to check my unbilled usage, it isn’t showing any calls that I’ve made from my landline.  It has been like this for several weeks, can someone please look into this for me? I phoned BT regarding this and they didn’t know why this was happening 

Thank You

[NeilO]

@HELMSLEY01439 I'm sorry about that, are you getting an error message when you try to view your usage? If you have more than one account number associated with your BT ID ensure that you select the correct one from the drop-down list. 

Thanks

Neil

[HELMSLEY01439]

Hello Neil

Yes, I used to have more than one account number as I used to have two lines at the same address, but I don’t now as I had the second line stopped. But I’m still facing the same problem, I’m still not able to access my unbilled usage. 

Can you help me with this please?

Thank you 

Richard

[HELMSLEY01439]

There’s no error message, all the system says is that there no usage 

[PaddyB]

Hi @HELMSLEY01439,

Thank you for replying to Neil, he has gone home for the evening. If you send me your details, I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy