Unlink BT from my Microsoft Xbox Gamepass Ultimate App/Account

[GameOverRob]

I can't find a way to unlink my Microsoft account from BT so that I can manage my Game Pass Ultimate subscription on the Microsoft website, I had a free 12 month subscription from BT a while ago but I cancelled the auto renew for it so that I wasn't charged at the end and I expected it to auto break the connection and revert control back to my Microsoft profile but it hasn't done that.

Is there a solution for this, or a moderator / admin that can fix it quickly.

Thanks in advance.

[imjolly]

there are other posts just like yours if you have read them then you need to contact CS 03301234150 or you can try billing message now   https://www.bt.com/help/contact-bt/account-and-billing/broadband

the forum mods no longer have account access so need to use CS

[GameOverRob]

Thanks for the prompt reply, been on a call with customer services for the last 15 minutes and they don't have a clue - currently getting bounced around on hold between multiple people and then whilst on hold they hung up on me. FFS

[Ali_A · Accepted solution]

Hi @GameOverRob 

Sorry to hear of the issues you've faced with de-linking your Microsoft from BT. 
Please give our Customer Service team a call where a guide can fill out the dedicated de-linking webform to have this completed for you. 
It usually takes 3-5 days for it to be completed by the team once the webform has been submitted. 

Thanks

[Kimberlin]

@Ali_A  It seems from reading all of the complaints over several threads concerning the Xbox Game Pass issues, that the problem for those affected is that when they call customer services, the call handlers don’t appear to have a clue about the de-linking web form. If they did, there wouldn’t be customers continually making new threads about the same problem. Until the call handlers are given sufficient training to recognise the problem and take the appropriate actions, this farce will likely continue.

[fibrediet]

Did this get resolved in the end?