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Message 1 of 5

Unreturned Kit Warning Messages

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Hi there, 

I returned my BT kit months ago and have proof of postage but still keep getting texts and emails saying that It hasn't been received and that they will charge £50 if they don't receive it. Would anyone be able to look into this? 

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Message 2 of 5

Re: Unreturned Kit Warning Messages

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Call BT 0800.800.150 with your Proof of Postage and the will be able to update your account showing that the devices have been returned.

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Message 3 of 5

Re: Unreturned Kit Warning Messages

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have you actually tried phoning CS 150 or 0800800150 from mobile and see if the can sort it out for you.  if no success with CS service then post back



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Message 4 of 5

Re: Unreturned Kit Warning Messages

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Hi @masix1991 

Thanks for posting I can help get some return bags sent out to you.

I've sent you a private message asking for some more details.

Thanks

Stuart

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Message 5 of 5

Re: Unreturned Kit Warning Messages

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Hi @masix1991 ,

Thanks for sending over the details. I've marked the hub as returned so you won't receive any further reminders.

Cheers

David