Unsolicited BT PIN sent to me

[Gratias]

I've had an unprompted message from (apparently) BT. It reads :

BT here. Your PIN is BTBnnnn (n=number). Please be wary of unexpected calls claiming to be from BT. If in doubt , do not disclose this PIN or any other information. Thanks.

From:

BT_SMS

25/01/2022

15:13

I've rung BT and there seems to be no indication that they sent a message.

If this is a scam how does it work? I've not been asked to do anything.

[Dode · Accepted solution]

The pin is probably genuine but it's most likely a scammer has tried to access your account and that's why the pin was sent to you. You may get a call from the scammer, pretending to be from BT and asking you to read it back to them. YOU DON'T.

[Gratias]

Thank you.

I was told by the technical guy at BT that it is in the wrong format to be from them.

I'm going to be wary of any follow up.

[FTT]

If dodgy (could be an error) they may have tried to telephone you after the text and were blocked somewhere along the way so the scam failed.

Either way I ignore all these messages/calls/emails. Just login to the proper site or app or better still do absolutely nothing.

If it's important you'll soon know.

[Gratias]

I decided to take a belt and braces approach. I've changed the password, changed the mobile number and introduced 2 step verification(which I hadn't implemented previously!!).