rbz5416 - I suppose you can only say as you see. I'm very surprised at the BT score, and I wonder how badly that has been affected by their integration/handover/abdication with EE. I had many years of faultless service with them, both in terms of landline, broadband, TV and mobile. I literally used to call once a year to haggle over their proposed price rises, and usually got some joy out of that. Everything else was fault-free and I could manage any changes via web or app.
My experience of EE so far is that after being told I would eventualy hit the buffers with the temination of residential BT services, I had a sticky but eventually successful technical transfer of mobile and broadband services, but had to sacrifice my landline to keep my pbills down to the BT level. Since then I've phoned them on average once a week for six months (very polite phone staff btw) to find out when I'm finally going to be able to manage my account through app or web, in order to understand the money being taken from me, make changes, or even (unlikely) buy something from the EE store. As an interim measure I asked for a printed bill. This appeared once but never again.
I fell hook, line and sinker for the "it's just a rebrand" promotion. If it is, then it's akin to Fortnum and Mason deciding that the Primark label will enhance their reputation in future.
