Upcoming re-contract - concerned about EE reviews

[Rotarua674]

In a month or so my BT broadband contract runs out .  I have been happy with BT broadband and as everything works I wouldn't necessarily shop around.  I read on here that new contracts are being transferred to EE.....  I don't really want to change my BT router which covers the house perfectly and I am concerned at the 1 star reviews for EE, particularly customer service which seems ot have moved out of BT (very good) to offshore contact centres (with very bad reviews).

Is EE a bad as the thousands of bad reviews state?

[Keith_Beddoe · Accepted solution]

You can stay with BT, but the sales  people would like to get you to move to EE, as they get paid commission. You need to insist that you want to stay with BT, under the same terms as you are now.

Of course you do not have to renew, you can stay out of contract and lose any discounts, but you may still be better off.

EE are a separate company within the BT Group, but as you can see, it has issues.

[rbz5416]

If you look at Trustpilot there's nothing to choose between BT & EE.

And before anyone with purple tinted glasses pops up with the predictable, "Only unhappy customers post reviews"

If you want to stay with BT I'd suggest logging onto MyBT & seeing what renewal offers you have there. If there's something acceptable you're less likely to have to deal with rogue agents on the phone who, as above, seem highly incentivised to migrate you to EE.

[imjolly]

you can try the retentions team 08007831401 and see what you can negotiate ensuring you are aware of the latest BT offers and also other ISP.  you can as @Keith_Beddoe posted stay as you are and do nothing but you will lose any discounts you have