Upfront fees

[bunit]

Went to get broadband 900 went through the whole process and at checkout there is a upfront cost even though I was led to believe that there wasn’t any at all. New customer switching from virgin media. Why is the quote I was offered now suddenly changed from 0 upfront that? 

[rbz5416]

"No upfront" probably refers to delivery or activation fees. All new contracts require the first month to be paid in advance at the point of order.

[bunit]

At no point did it ever say that I would have to pay a month upfront. It literally says no upfront fees. I went through checkout literally 5 -10 minutes before that and cancelled literally at the last second as I needed to see how to switch as I’m with Virgin media currently. I went back to repurchase and suddenly there’s a upfront cost which was not there before. If it says no upfront then it should be no upfront fees. 

[-Richie-]

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@rbz5416wrote:

"No upfront" probably refers to delivery or activation fees. All new contracts require the first month to be paid in advance at the point of order.

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Not at the point of order they don't, first bills are raised a few days after the service goes live, then you get billed a part month and a full month, after that normal monthly billing.

[-Richie-]

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@bunitwrote:

 If it says no upfront then it should be no upfront fees. 

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How much is it? £9.99 is the standard postage fee for equiment, did you order any other services? BT TV subscriptions can have an activation fee, the broadband may have no upfront costs, additional services might.