Upgrade to Halo 3 has downgraded speeds

[gp97]

I previously had a Halo 2 package for 76mbs internet for 24months. This was running out in december so i had to renew, and chose the Halo 3 package with the same speeds and the free mini disc. 

For the last month or so i felt like my speeds were slow, and after investigating tonight i find that i am getting maximum 37mbs. When i check my account details, my package shows as being a 36mbs package, but i have email confirmation from when i purchased as still having 76mbps speeds. 

Something has gone wrong it seems, and there is nowhere on the website for this kind of issue. Could someone advise?

Thank you

[imjolly · Accepted solution]

try phoning CS 03301234150 and they should be able to help you

[gp97]

Thank you. CS redirected to technical who diagnosed a line fault and have booked an engineer.

[imjolly]

it sounds from your original post that you have been put on the wrong package probably fibre 1 instead of 2 hence the slower speed  that is more an admin change than needing openreach visit