We have been customers of BT since 2020, every bill has been paid and we have a balance of 0 and our account has closed now since moving over to utility warehouse.
in August our direct debits weren’t setting up so we had to keep paying our bill via the app using Apple Pay. We paid our bill, but it went onto an inactive account we had, therefore not paying our active accounts bill, once realised, we paid our bill and requested transfer/refund from old account. This sadly went down as a marker on my husbands credit file for August showing at late/missed.
We have great credit, but due to the market being less than 6 months old our mortgage lender is saying no! We’ve asked BT if they can please remove the marker as our account is paid up and closed; and it was a genuine error.
Still waiting for any update from BT credit team, please can this be updated asap with Experian because it’s the only thing hindering us buying our first property for our family with our 2 little boys and mortgage lender is only giving us a period of time to sort it before the application gets pulled.
please help, we’re beside ourselves and desperate for it to be removed so we can move forward with our house purchase.
Ironically, we wanted to go back to BT too once we’d bought our property as we found the speeds better than UW ☹️
