Verification Code sent to mobile not arriving.

[RobinP]

In case anyone else has/had this problem:

Attempting to log into MyBT and receive the 'Verify your Account' message (I got 'Your Accounts not recognised')

Filled in the 'Your email or username' box, ditto the 'Password' box & send

copy and paste the verification code emailed to my email account (The one not recognised)

Get the 'fill in the required mobile mobile phone' box then it's  'Sending verification code to mobile'

Code never, and I mean Never, arrives...... Repeat, until eventually I rang help line.

Very helpful and pleasant young lady answers and after approx' 20 mins and consultations with others it's established that many others are having this problem and the technical staff are working on it and will definitely be sorted by Monday, today being Wednesday. On the bright side, can still access my email, the one on my unrecognised account 😉 Hope this helps.

Update, I see it's been sent to Bills>Bills & Packages ?? Why? Thought it would be of a helpful nature, informative, and has nowt to do with 'Billing'

[RobinP · Accepted solution]

Ah Ha! Solved my own dilema and, although I have absolutly NO recollection of causing the problem, am prepared to eat humble pie in case the same thing has happened to others.

Seeing as I didn't receive ANY verification codes sent to my mobile from BT and could therefore not verify them, I checked to see if BT had been inadvertantly blocked in text messages. Mea culpa! It had, I tried to contact BT technical to cancel my fault ticket, alas outside office hours ;-(