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Message 1 of 8

WIFI HOTSPOT - REFUND

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Hi

I am struggling to see where I can request a refund.

I subscribed to the 30-day WIFI hotspot for £39 this morning – the connection is shocking, I can’t connect other devices and its super slow – I can’t use this to work.

So, I cancelled the subscription after 30mins of struggling.

I am not happy about this.

Please can you point me in the right direction of retaining a refund.

 

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Message 2 of 8

Re: WIFI HOTSPOT - REFUND

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@Perdikis  This is a public forum and therefore not a good idea to display your account number for the whole world to see.

Better to call BT as only the Moderators are BT staff.

Call free : 0330 1234 150 from landline or 150 from a BT SIM phone.

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Message 3 of 8

Re: WIFI HOTSPOT - REFUND

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Thank you @Carlusha  for pointing me in the right direction. 

lol rookie mistake to put the account up there... ; )

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Message 4 of 8

Re: WIFI HOTSPOT - REFUND

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You've run out of time to edit your post, you can only edit for 1 hour after posting.

I'll ask one of the mods to edit it for you.

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Message 5 of 8

Re: WIFI HOTSPOT - REFUND

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Thank you

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Message 6 of 8

Re: WIFI HOTSPOT - REFUND

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Hi, @Perdikis I've removed the account number. I'm really sorry to see you're having problems with the BT Wifi hotspot. I wouldn't recommend calling our 150 number for this, the BT wifi hotspot team can be contacted on 0800 022 33 22  

Thanks

Neil

 

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Message 7 of 8

Re: WIFI HOTSPOT - REFUND

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Thanks, @NeilO - I stand corrected. Apologies to the OP, @Perdikis 

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Message 8 of 8

Re: WIFI HOTSPOT - REFUND

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Thank you  @NeilO  I came right, all sorted now.