Good Morning @oscardela876
Welcome to the community forums and thank you for your message today.
let’s see if we can get this resolved… Please follow these steps below:
Forgotten your BT ID username?
This is usually your email address. If you've forgotten your username, you can get a reminder by following the steps in the link below. You'll need your email address, phone number and the answer to the security question you chose when you set up the account.
Remind me of my BT ID username
Forgotten your BT ID password?
You chose a password when you created your BT ID. If you've forgotten it, you can reset it by following the steps in the link below. You'll need your username (usually your email address) and access to the phone number or email address for your BT account.
Reset your BT ID password
If none of the above work please try creating a new account.
Create a new account
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