Showing results for 
Show  only  | Search instead for 
Did you mean: 
Message 1 of 2

Website Deals - False advertising?

Hello - can anyone tell me where on the website it will show if a deal is for a new customer or not?  I'm trying to reduce costs because the monthly bill has went up quite significantly.  I've tried adding 'deals' to the cart saying I'm a new customer and as an existing customer.  When I go to the checkout as an existing customer they are charging me approx £20 more than the deal that I'm after.  Did an online chat and was told that the new deals were for new customers only.  I asked where it said that but they couldn't direct me to this.  I also enquired why the deal she was offering had different download speeds for new and existing customers since the speeds she quoted were less than advertised even though the deal I was looking at knew my address.  Again, was fobbed off.  Asked to speak to a manager but have to phone.  I think that this may be false advertising but perhaps someone could confirm before I call.

Message 2 of 2

Re: Website Deals - False advertising?

are you out of current contract or nearing the end of your contract?

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings