if you are able to login to their MYBT account then you should be able to see the correspondence showing more package details and also renewal of contract
If their contract ends in February then bear in mind they were subject to a 14.4% increase just a month after starting it, with a further 7.9% this year. So that would make their bill today 23.4% higher than when the contract started.
@thebirds I think you would have a perfectly valid claim that they've been missold the package they are on. I would suggest you initially contact BT regarding the misselling, and if you get nowhere then speak to your local trading standards!
As do most people who have Halo I expect 😜
Hi @thebirds and welcome.
I'm sorry you're not happy with the charges etc. have you considered our Essentials package? You'll find details at BT Home Essentials Broadband | Universal Credit Broadband.
Cheers
David
@naylor2006 I'm sure there are perfectly valid situations where the Halo packages would be advantageous, it's just that this does not appear to be one of them!