if you are able to login to their MYBT account then you should be able to see the correspondence showing more package details and also renewal of contract
If their contract ends in February then bear in mind they were subject to a 14.4% increase just a month after starting it, with a further 7.9% this year. So that would make their bill today 23.4% higher than when the contract started.
@thebirds I think you would have a perfectly valid claim that they've been missold the package they are on. I would suggest you initially contact BT regarding the misselling, and if you get nowhere then speak to your local trading standards!
As do most people who have Halo I expect 😜
Hi @thebirds and welcome.
I'm sorry you're not happy with the charges etc. have you considered our Essentials package? You'll find details at BT Home Essentials Broadband | Universal Credit Broadband.
Cheers
David
@naylor2006 I'm sure there are perfectly valid situations where the Halo packages would be advantageous, it's just that this does not appear to be one of them!
My son tried contacting BT to ask about changing the package, however, he was told there was nothing that could be donel. The best alternative he was offered, which of course mean starting a new package, was still costing £59.99 per month.
It appears the earlier response about Trading Standards is our next option, and since we have a complaint registered we will also go to Ofcom.
Other than that, as soon as February comes, they can leave the shower of rubbish that is BT.
What did that 59.99 include?
Seems more appropriate to me and down from the 90.
I'm flabbergasted tbh that trading standards have even been mentioned, fact is despite it probably being not what's required if it has been agreed to it's not a mis-sell as such & probably not much can be done. The whole fact there's a 14 day DSR period is for situations like this to be changed in the 14 days not months later