Why this cost is so high - too much

[freckleston4]

When I moved into this flat 2 years ago, I had to phone BT, I got passed around a lot of call centres and asked for the cheap option for about 50Mb.  I was sold £28.99 for Fibre 1 (50Mb). Went up to £31.68 in April 2022, now I've just seen my next bill will be a whopping £37.27!!

Thats far more than my weeks household shopping!! 

I am on Universal Credit and I have been told that I should be on a £20 per month for 74Mb.  But when I try to apply for that the Date of Birth is a random date that can not be changed on the online form.

Should I have been on a cheaper rate all of this time and what can i do about it please??  Many thanks

[jac_95]

Assuming you are trying to move to one of the social packages? https://www.bt.com/broadband/home-essentials

If so when ordering the date of birth field should look like this and allow you to select the day, month and year

If you have already logged into you MyBT account it maybe pre populating some of these values from your account details - you can check and change these details in your MyBT account (my details) - https://my.bt.com/s/apps/appsselfserve/index.html?#/profilereview

[freckleston4]

@jac_95 Thanks, yes I've been on that page and tried that - It is impossible to change the Date of Birth. The drop down boxes do not do anything. They stay pre-filled with some random dob

[jac_95]

@freckleston4 sorry see my edited post - check your MyBT account details - https://my.bt.com/s/apps/appsselfserve/index.html?#/profilereview

[freckleston4]

@jac_95 - I've looked at that. It is not possible to change date of birth from account details. Can change phone numbers etc. not name or DOB

[jac_95]

@freckleston4 ok but is it the same value you are seeing in the Your details section on your My BT Account?

You might have to call customer services to update the account details - 

From BT mobile

150

From the UK

0330 1234 150 

From outside the UK

+44 150 174 7714

Monday to Friday 8am - 9pm

Weekends and bank holidays 8am - 8pm

Calls to 0330 1234 150 are free when calling from the BT network. Calls from other networks may be charged.

[freckleston4]

@jac_95 - Yes, it's that date that is coming up on the form - not a date I recognise.

I thought this was BT on here that I was asking questions to.

Also even if I can ever get that to work, does the amount I've been paying not seem like I'm overcharged? If you noticed on my post thats £37.27 for Fibre 1 (50mb)

[freckleston4]

£37.27 for Fibre 1 (50mb)

[jac_95]

@freckleston4 

This is a BT Consumer Customer to Customer help forum. The only BT employees are the moderators and those users that have a BT employees badge next to their name.

As for cost, the yearly increase has probably played part of the increase cost, the CPI increase would of been made aware to you at time of renewing of becoming a customer - https://www.bt.com/tell-me-more. If you see current new deals online it looks fibre 1 is around £31.99  for new customers.

You can always negotiate a renewal price via the options number or if you qualify, as it looks like you do there is the Social tariffs