Wrong BT Account ID is showing, can't change it

[GeekOfBroadband]

We recently joined BT FTTP a couple months ago and there seems to be an old BT Account ID still linked to the account holders email, we are unable to see any of our active BT products or turn off BT WiFi when we sign into the account. Can a mod delete the old ID and link it to the correct one Thanks

[JohnC2]

Hi @GeekOfBroadband, thanks for posting and we'll be happy to help you get this fixed.

I've sent you a Private Message so you can get in touch with us.

Cheers

John

[GeekOfBroadband]

Thanks, I have replied.

[JohnC2]

Hi @GeekOfBroadband, thanks and one of the team will be in touch as soon as you reach the top of the queue.

Cheers

John

[JohnC2 · Accepted solution]

Hi @GeekOfBroadband, thanks for testing it last night and confirming that it's now working ok.

Cheers

John