X box game pass

[lshaw72]

According to my BT account our X box subscription is still active and the subscription renews next month. But my husband cannot access it on his console it says he needs to subscribe? It was fine a month ago?! 

Help

[DavidM]

Hi @lshaw72 and welcome to our community.

Sorry you're having problems with the game pass. Our customer service guys should be able to help with this so give them a call on 0330 1234 150 and let me know how you get on.

Cheers

David

[lshaw72]

I tried calling but there was no option for subscription or  X box. And no option to speak to an advisor. 

[DavidM]

Thanks for the reply @lshaw72 

That's unusual. I'll be happy to take a look at this for you. Check your inbox for my message and drop me over the details.

Cheers

David

[lshaw72]

Thanks . Message read and replied to