XBOXA GAME PASS impossible to claim

[Commpl1]

Hello,

I’ve been attempting to claim the 12-month Game Pass included with my package for the past three days, but I’ve encountered an error (as shown in the screenshot). I’ve noticed other posts about this issue over the past few months. When I call for assistance, it directs me to broadband faults and only allows me to reset my connection. Could you please activate my Xbox Game Pass?

Thank you!

[imjolly]

if you have read other forum posts on this subject then has your 14 day cooling off expired after your activation date?  you need to access MYBT using laptop/pc  not the app and then go to content partners 

[Commpl1]

Hi @imjolly I think is far from being expired. My fiber internet was installed last Friday, July 5th. I accessed MyBT to redeem the Xbox Game Pass, but encountered an error (which I’ve attached). Unfortunately, when I tried calling, the bot redirected me to connection fault issues, preventing me from discussing the Game Pass problem. Can you assist me please?

[imjolly]

you cannot activate your pass until your cooling off period has expired

[Commpl1]

@imjolly So I need to wait until the first paid bill, right? 

[imjolly]

the main thing is you need to wait until at least 14 days after your activation date before trying to activate xbox pass  you should have also paid first monthly payment

[Commpl1]

Hi, 

So I paid my first bill and waited two weeks. I tried to claim the gamepass daily with no success, also calling to the number that my BT isn't solving the issue. Can you please give me a solution for this?

Still getting the same error message as my previous screenshot.

Thanks in advance.

[JohnC2]

Hi @Commpl1, sorry the option to claim your Game Pass online is not currently available. Get in touch with us using the 'Message now' option on this page: Broadband | BT Help and one of our guides will raise this to the Xbox team for you.

Cheers

John

[Crimliar]

If there is a waiting period there certainly didn't used to be, I had my 12 XBox ultimate set up 3-4 days after going live!