Xbox Game Pass Activation issues

[Leanne_T]

Thanks for coming back to me and for checking this @awcountrygirl 

I have sent you a private message on here for some details.

Leanne.

[awcountrygirl]

@Leanne_T  How do I find private messages?

[Keith_Beddoe · Accepted solution]

Look here https://community.bt.com/t5/notes/v1_1/privatenotespage/tab/inbox

[G7oed1963]

Yes I have.
As there are posts going back to April I am assuming it is just a lie to get us to upgrade,

[Leanne_T]

Thanks for coming back to me @G7oed1963 

Our broadband team can raise a webform to the relevant support team, who will check eligibility and get this sorted. This can take 7 working days. 

How long ago was the webform last raised when you called? 

Leanne.

[G7oed1963]

It was supposed to be sent on the 3rd November at 10:18 am
The agents name was Christine.

I have an email dated 03/11/2024 at 10:18 which includes the weblink which starts
"Add 6 / 12 month GamePass for BT customers
Please do not give this form link to customers, its for internal use only"
But she did assure me that she had completed it and I would only have to wait for 7 days, I do not know if she was aware that she had attached the link to my email ?.

Not a good show, wrong/misleading information on the main website and customers being sent links they are not supposed to have access to, all seems a bit mickey mouse to me.

[Leanne_T]

Thanks for letting me know @G7oed1963 

I have sent you a private message for some details. 

Leanne.

[DWarren77]

I am having a similar problem, tried calling the number but it keeps diverting me to a text service.

nice to see I am not the only one having issues with this.

[DWarren77]

I have just used the message us service and my pass should be with me within 7 days, so hopefully that sorted.

[gmcuk]

Hi I had a games pass come through last Monday,  I went on to activate it, but the system said down for maintenance, it’s been down every day for the last 10 days .  9 days ago I called the number on the maintenance message and spoke to someone in BT to get the games pass added, he said he needed to fill in a form and I would get an email in 2 days,  still waiting .. even better now every time I tried to call there is at least  45 minute wait!  After 10/15 minutes I just hang up I haven’t got time to waste, why is this not simple to add/fix why is the site still down!