Xbox Gamepass - Canceled due to fraud (Incorrect)

[GrantClay]

Hi,

Just received an e-mail saying my xbox subscription has been canceled;

I had issues getting it set up for 1 year free and was assisted by people on this forum + bt call centre.

it seems the billing may not have been setup fully for the 1 year free causing this notification to come out.

My subscription should still be valid until October.

any help that can be offered would be apricated.

Thanks,

Grant

[imjolly]

have you tried phoning CS 03301234150 as it says in BT email