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Xbox Gamepass - Canceled due to fraud (Incorrect)

Hi,

Just received an e-mail saying my xbox subscription has been canceled;

 

GrantClay_0-1707487156993.png

 

I had issues getting it set up for 1 year free and was assisted by people on this forum + bt call centre.

it seems the billing may not have been setup fully for the 1 year free causing this notification to come out.

My subscription should still be valid until October.

any help that can be offered would be apricated.

Thanks,

Grant

 

 

 

 

 

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Message 2 of 2

Re: Xbox Gamepass - Canceled due to fraud (Incorrect)

have you tried phoning CS 03301234150 as it says in BT email



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