Xbox game pass account managed by BT

[Curlos17]

Hi

I used a 12 month game pass subscription that I got when signing up to my BT broadband contract.

This expired a while ago but I am unable to regain control of my game pass account from BT.

I have called customer service but nobody was able to help! Does anyone have any ideas how to resolve this!

[Keith_Beddoe]

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators, who may offer to help.

Try calling 0330 1234 150

[Curlos17]

I already spent an hour on the phone trying to resolve this with various customer service departments with no resolution to the problem.

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[Curlos17]

Ok I appreciate your assistance 🙂 

[DanielS]

Hi @Curlos17,

I've sent you a private message that you can reply back to my team through.

Once picked up, we will send a request across to our internal Xbox team who will contact Microsoft for support releasing it back.

Thank you

DanielS