Xbox game pass cancelled

[Polly11]

My Xbox game pass I got bundled in with Fibre 900 was supposed to run from 27/12/22 to 27/12/23 but it stopped working after a month on 27/01/23 and it's showing as cancelled on my Xbox and Microsoft account. My BT still shows it as active and I've spent hours on chat/phone to BT trying to get this sorted and all I keep getting told is it's active on your BT account. I've now lost over a month of game pass and am still no closer to getting this resolved.

Does anyone have any ideas or had a similar experience?

Thank you.

[DavidM]

Hi @Polly11 and welcome to our community.

Sorry you're having problems with your Xbox game pass. I'm sure we can help you with this. I've dropped you a private message so please reply with the details and we'll take it from there.

Cheers

David

[DanielS]

Good morning @Polly11,

You will have a missed call from me today. I left a voicemail just to say who it was calling.

I need a few extra details before I can get this picked up for you. Reply back to my private message when you get a chance. Once I have your full details, it will take our Microsoft team a few working days to get back to us.

Thanks
DanielS