Xbox game pass ultimate - unlink from xbox account

[klipse]

Seems to be a fairly common problem, I had 6 months xbox game pass ultimate which expired 6 weeks ago however I’m still not able to manage my own xbox account, would appreciate someone from BT unlinking it for me please? Thanks

[klipse]

Anyone from BT able to help here please? I’ve phoned customer services and was told they could not help me and I need to phone microsoft to get this unlinked?  Seem to be getting the run around a bit, something I don’t have time for in my day!

thanks

[JohnC2]

Hi @klipse, sorry your account is locked to BT after the Game Pass has ended. Customer services should've referred this to the Xbox team for you.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to get this raised for you.

Cheers

John

[klipse]

Thank you, Ive replied to your message with the necessary information.