Xbox game pass ultimate with fibre 900

[Perseus31]

Can anyone help.

Had my fibre 900 installed today and received an email stating I could get 12 months free xbox game pass ultimate. 

I followed the directions and added this to my sons account as I don't use the game pass. 

A short while later I received an email stating I'd signed up for the game pass and I'd be charged £10 per month  which would be added to my bill until i cancel through mybt account. 

Reading through it seems this is a common  occurrence. 

TIA

[PaddyB]

Hi @Perseus31,

Thank you for posting. If you send me your details, I'll take a look at your account to make sure you're not getting charged in error.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[NeilO · Accepted solution]

@Perseus31 I can see the Xbox team has been in touch and got you sorted with a 12-month code. Once again I'm sorry about the problems you had claiming it in MyBT.

Thanks

Neil

[Perseus31]

Thanks for your help.