Xbox game pass - unable to add to an Xbox account

[DeceitfulSteak7]

Hi,

I'd received an emailing stating that my Xbox game pass subscription is ready and has been activated although I did not do this myself 

I would like to make use of this service, I checked under My BT products and found it's there but I have no information about it. All i can do is manage the service subscription 

I can't check if it's been used, and if so, what account its registered too

I've not been emailed a code nor can I request one from the website 

How do I proceed?

Kind regards,

[JohnC2]

Hi @DeceitfulSteak7, welcome to the forum and thanks for posting. I'll shortly send you a Private Message so you can get in touch with the Mod team and we'll get out Xbox team to help you with this.

Cheers

John