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Xbox gamepass ultimate paid on BT but showing a failed $0 transaction on xbox site

Hi there, 

I pay monthly for the ultimate gamepass and its been fine for the last couple of months. However, tonight i noticed that on My BT it shows that i have a paid up subscription. On the Microsoft/Xbox side, it shows the last transaction which is  always for $0 failed and it is behaving as if i dont have a subscription. 

I have spent 1.5 hours on the chat with Microsoft (on par with Virgin on the level of frustration i achieved), and they didnt have a clue and have had to escalate it internally. 

I hope that someone on the BT side could maybe help with this as i am now stuck with paying for a subscription i cant use. 

Thanks in advance

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