Xbox ultimate 12 month activation

[mrsashleywebb]

Hello how do I activate this product that was advertised when I signed up to fibre 900? Nothing showing on my online products. Many thanks in advance 

[NeilO]

Hi @mrsashleywebb when was your fibre 900 connected? You'll get an email when the game pass is ready to be claimed.

Thanks

Neil

[mrsashleywebb]

It’s already connected, but no email as yet x

[NeilO]

@mrsashleywebb It normally arrives within a couple of days of the order completing. When were you connected?

Neil

[mrsashleywebb]

Last week. But not had anything through as yet 

[DavidM]

Thanks for the reply @mrsashleywebb 

I might be worth calling our customer service guys on 0330 1234 150. They'll be able to tell you what's happening.

Cheers

David